Is It Just About Money or Also Responsibility

[geo45]

I came from Austria and made a deal with Time Esthetic for a facelift and zirconium teeth I paid a total of 80000 euros I stayed in Turkey for 15 days In the beginning everything looked perfect They were friendly kind and seemed professional during the procedure


But after I returned home serious problems started to appear


The right side of my face remained swollen and my facial expression was distorted
Some stitches opened and infection developed
There was hardness pain and numbness under my chin
After the zirconium crowns I felt strong sensitivity and pain
My gums became inflamed and my jaw no longer closed properly eating and speaking became difficult


I informed Time Esthetic about all these problems but most of the time I got no reply and when I did they just ignored the issue
Nobody cared and I was left completely alone


I paid 80000 euros and in return I got neither proper health service nor support I only returned home with physical and emotional damage


This situation caused me great disappointment and I want to say this clearly I am not just a customer I am a patient and I have rights


I am seriously considering taking legal action and sharing my experience on every platform so others do not suffer like I did


Now I ask other clinics and doctors
Are you like them too
Are you also the type who smiles until payment is done and then disappears when problems start

 

[Murat]

We are truly sorry to hear about your experience — especially after you traveled from abroad and placed your trust in a clinic. What you went through is unacceptable.


At Yeşilköy Medical Center, we always stand by our patients and support them under all circumstances. For us, treatment does not end when the procedure is over. Your health, comfort, and satisfaction after the procedure are just as important.


That’s exactly why we established a dedicated aftercare service — to ensure no patient is ever left alone and to quickly resolve any complications that may arise. We see our patients not as "customers," but as individuals entrusted to our care.


Your unfortunate experience highlights how critical proper follow-up and aftercare truly are. We hope you receive the medical support you need as soon as possible. Thank you for sharing your story — it's an important reminder for both patients and healthcare providers.